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Providing 100% Customer Satisfaction

By Peter Munnerlyn

Customer Satisfaction Surveys — Help US…Help YOU!

Our parent company, VerticaLive, in a on-going effort to improve service to our customers, has implemented Customer Satisfaction Surveys.  Utilizing our existing support system, when a user logs a support request, a series of functions take place to replicate the issue and to the best of our ability, provide a timely solution.

Upon resolution of cases, users will now be prompted to rate their experience with the Help Desk team.  As always, our goal is to get 100% rave reviews.  Be honest!  If we need to do better, tell us!  If we did a great job, let us know that too.  If you have a suggestion, we’re always open to your recommendations.

We look forward to hearing from you and thank you for helping us grow as a company.